RETURNS, REFUNDS & EXCHANGES

Your satisfaction matters to us. If something isn’t right with your order, please contact us so we have the opportunity to make it right.

Returns and exchanges may be requested within 30 days of purchase.

Customers are responsible for return shipping costs on standard returns and exchanges, unless the item arrived damaged, defective, or incorrect.

Once a return is received and approved, we’ll refund the purchase price of the returned item(s) to the original payment method.

Original shipping charges are non-refundable. Expedited or upgraded shipping charges are also non-refundable.

We do not charge a restocking fee.

To start a return or exchange, contact us through our Contact page or email info@thermalhaircare.com.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.

In these cases, Thermal Hair Care will cover any necessary return or replacement shipping costs.

Please include your order number and, when applicable, photos of the item and packaging so we can assist you more quickly.

EXCHANGES

If you’d like to exchange an item, please contact us within 30 days of purchase.

For standard exchanges, customers are responsible for shipping the original item back to us. Once the return is received and approved, we’ll ship the replacement item using standard shipping at no additional charge.

Exchanges are subject to product availability. If there is a price difference between the original item and the replacement, we’ll either collect the difference or refund it to your original payment method.

If the exchange is needed because an item arrived damaged, defective, or incorrect, Thermal Hair Care will cover the necessary shipping costs.